Refund Policy for SVMS
We have a 30 day refund policy. You must request a refund here in the support desk. Click “Contact Us” at the bottom of this page to submit a support ticket.
If you dispute your charge via PayPal as a way to receive a refund, you are subject to PayPal and their dispute process which can take up to 30 days. As soon as you chose that route, the refund process is out of our hands.
If you purchased the monthly subscription plan for SVMS the refund policy is the same. 30 days from the initial purchase. You can cancel your subscription at any time.
***** As soon as your refund is processed, your license key is NO LONGER VALID and any videos on your site WILL NOT WORK. If you are actively using SVMS on your site, you will need to install a new video player and move your video files to ensure there is no interruption of service to your customers.
****** Simple Video Management System, NAMS Toolkit, MyNAMS and NAMS, Inc is not responsible for video performance (or lack of) on your site(s) or client sites once a refund is issued and license is suspended.
****** Only purchases after June 1, 2016 are subject to a monthly fee. We may offer one time purchase specials periodically at our discretion. If you purchase our product for a one time fee and currently have a monthly subscription it is your responsibility to cancel your subscription and change your licensing on your website(s) or client sites if using a developers license.